Health Gateway

Timeframe: 2019-2023

Problem:  B.C. citizens lacked access to online health record.

Client: Government of British Columbia

Role: UX Lead

Other Contribution: Front-end developer, Functional Testing, Partner Engagements

Methods:

• Ethnographic Interviews

• Generative Research

• Behavioural Research

• Usability Testing (RITE)

• Surveys (NPS)

• Field Studies and Concept Testing

Deliverables:

• User Personas & Journey Maps

• Behavioural Patterns Analysis

• KPI Dashboard (User Acquisition, Lifetime Value)

Stakeholder Engagement: Led workshops and regular check-ins to align stakeholders, ensuring their feedback was integrated into the design process. Achieved strong buy-in by presenting data-driven insights and demonstrating the value of proposed solutions.

Impact: Achieved 70% user adoption within the first year and increased trust ratings by 40%.

Tools: Figma, MonkeyLearn, Snowplow, VSCode, Cypress, Vue.js

Product Link: Health Gateway

More info available upon request: contact at muhndod dot com